Privacy Policy Overview
Introduction
Compass USA and its family of companies ("Compass USA", "we", "our") are committed to protecting your privacy and data security. This Privacy Policy explains how we collect, share, and use your personal information, applicable to information gathered via our corporate website at www.Compass-USA.com or any affiliated websites or mobile applications provided by Compass or its member companies (the “Website”).
If you have any questions or concerns about our use of your personal information, please contact us using the details provided at the bottom of this page.
What Do We Do?
We are a leading foodservice and support services company in North America. We provide clients with a wide range of innovative dining and support service solutions, combining our nationwide strength with passionate local teams. We operate at thousands of client locations across the country, including hospitals, schools, corporate headquarters, and entertainment venues. We also supply food and ingredients to some of the most renowned food service venues in the country. Additionally, we offer various support services beyond food, consistently delivered to a high standard and cost-effectively.
What Personal Information Do We Collect and Why?
Our family of companies collects various types of data depending on the goods and services provided. Here are some examples:
- Personal Information such as name, address, telephone number, email address, and similar identifiers.
- Business and transactional information including purchase histories and search histories.
- Payment and payment card information, including payment card numbers and bank information.
- Biometric data, such as fingerprints or images.
- Browsing information, including internet browsing history and IP address.
- Geolocation data for location-specific services.
- Demographic information including age, race, gender, medical conditions, and familial status.
Non-HIPAA Health Data (My Health My Data)
We do not generally collect "consumer health data" as part of our normal operations. However, in cases of foodborne illnesses, we may collect health data with your explicit consent to comply with food safety and state health department laws. This information is not sold or shared with third parties other than relevant government entities. You may withdraw your consent or request deletion by emailing privacy@compass-usa.com.
Where Do We Get the Information?
We collect data from various sources, including:
- You directly.
- Our clients, customers, and business partners.
- Advertising networks and internet service providers.
- Data analytics providers.
- Government entities.
- Operating systems and platforms.
- Social networks and data brokers.
How We Use Your Information
We, our member companies, and our business partners use your data for various purposes, including:
- To complete transactions and deliver goods or services.
- To provide customer service and communicate with you.
- To personalize site content and product offerings.
- To protect the privacy and security of your data.
- To comply with legal obligations.
- For internal research and technological development.
- For any other purpose you consent to in your interactions with us.
Who Do We Share Data With?
We do not sell your data. In most cases, shared data is anonymous and aggregate. However, we may share your data with certain third parties, including:
- Shipping companies and payment processors.
- Customer service teams or online portals to process your requests.
- To enforce our Terms of Use or other agreements.
- Business partners managing our websites, mobile apps, and communications.
- To comply with law, court orders, or protect the safety of others.
Security
We use appropriate safeguards to protect your personal information. Some services may require you to create a user account; please use a strong password and keep it secure. We are not responsible for misuse due to weak passwords or lost devices. Some of our sites may link to third-party websites; we are not responsible for their privacy practices. Please review their privacy policies.
Minors
Our sites are generally not intended for minors. We do not knowingly collect data from children under 13 without parental consent. If you are under 13, do not use our sites or provide any information. If we discover that data from a child under 13 has been provided, we will delete it immediately.
Updates
We may update this Privacy Policy in response to changing legal, technical, or business developments. We will notify you of significant changes. The effective date of this policy will be updated accordingly.
Contact Us
If you have any questions about the Privacy Policy, please email us at PrivacyTeam@Compass-USA.com, mail us at 2400 Yorkmont Road, Charlotte, NC 28217, or call us at (833) 935-1141.
Your Rights
You may exercise the following rights to your data by calling (833) 935-1141 or contacting us via this link:
1. Right to Know
You have the right to inquire about the data we collect and how it is used, including specific requests for copies of your data. Note that sensitive data like social security numbers cannot be shared.
2. Right to Delete
In certain states, you may request that we delete your data. However, some data may not be deleted due to legal obligations, which may affect our ability to provide certain services.
3. Right to Correct
You have the right to ask us to correct any information we have about you.
4. Right to Opt-Out
You have the right to opt-out of the sale or sharing of your personal information. However, Compass does not sell or share your data, so we do not honor Opt-Out requests or "opt-out preference signals."
5. Right to Limit the Use and Disclosure of Your Sensitive Personal Information
You may request that we limit the use and disclosure of your sensitive personal information. Compass generally does not collect such information unless required by law.
To submit a request, we may require additional information to verify your identity. Authorized agents must provide documentation, and we may contact you for verification. We do not process household requests or use your data for automated decision-making.
If you have any questions about how to submit a request, please email privacy@compass-usa.com. If your request is denied, you can appeal the decision by filling out the form HERE.
Non-Discrimination
We do not discriminate against consumers who exercise their rights under this policy. You will continue to receive the same services unless your request impacts our ability to provide them.
Appeals
If you disagree with a decision regarding your data, you may submit an appeal by completing the form HERE.
Last Updated: 4/9/2024, 4:11:51 PM