Change is healthy.
Tired of mediocre coffee? The same old snacks, day in and day out? Your team deserves more. Workplace refreshment today is all about choices: made-to-order cappuccinos, fresh salads and sandwiches, healthy snacks, gluten-free, vegan, and the list goes on.
From early morning meetings to after-hours socializing, Mark Vend can make quality food and drink an integral part of your company culture. We are Chicago’s go-to source for fueling people at work.
Why Mark Vend?
We get it. Changing vendors brings uncertainty. So why take a chance on Mark Vend? It boils down to one thing: the service you’ll experience.
Building on their parents’ legacy, Mark Vend owners Mark and Daniel Stein are committed to serving their clients better than anyone else in the business. We’re big enough to offer the latest products and technology but small enough that we get to know you, your culture and your concerns. It’s why so many of Chicago’s leading companies have stayed with us for so long.
How is our service different?
Decision-makers are a phone call away. As a Mark Vend customer, you always have direct access to senior management.
Mark Vend staff, from back-office operations to front-line service, are full-time employees with an average of over 10 years at the company. All are fully trained to understand your needs.
Real people answer our phones — and they’re in Northbrook, not New Delhi.
Our drivers and service techs wear Mark Vend uniforms and ID badges at all times. We understand your security concerns.
If you have an issue, we fix it. No questions asked. Read on for more…
You’re on our way.
If you’re located within 75 miles of Chicago’s Loop, Mark Vend can serve you. Our delivery fleet covers all of metropolitan Chicago, stretching north to Kenosha, west to Elgin, and as far south as Joliet.
Who do we serve?
A wide range of Chicagoland companies and institutions rely on Mark Vend for their food and drink at work:
- High schools, colleges and universities
- Museums and cultural institutions
- Hospitals
- Municipalities
- Park districts
- Sports complexes
- Retailers
- Manufacturers
- Law firms, tech companies, architecture and design firms, ad agencies and other businesses, from start-up to Fortune 100
All have one thing in common: a desire to offer their employees the best food and beverage programs, customized to their unique setting and needs.
You’re covered coast to coast.
Through our network of carefully selected partners, Mark Vend is able to service large corporations with multiple locations across the U.S.
Sourcing your vending, coffee and micro market services from a single supplier means:
- An efficient process with one point of contact
- Seamless, trouble-free technology
- Uniform programs, policies and billing
Plus, every resource in our national network has met our rigid requirements for quality. We wouldn’t settle for less-than-stellar service.
Easy in, easy out.
Restocking your machines, coolers and shelves happens like clockwork. Between our smart technology and efficient drivers, your team never goes hungry or thirsty. And we come by early, so most of the time, you won’t even know we’ve been there.
Our drivers are bonded, uniformed, professional and courteous. They always wear ID badges so you know who is in your space.
More than a job.
There are no contractors on our payroll. Anyone who wears a Mark Vend uniform is a full-time employee — even our installation crews. Most have been with us at least 10 years. This is not just a job for us. It’s been a labor of love since our founding in 1962.
Downtime is not an option.
If anything goes wrong with one of your machines, we’re on it. Our highly trained technicians are never far away and respond to most service calls the same day or early the next. If the issue is serious and cannot be fixed quickly, we replace the machine.
Even better: Our technology is so smart that it often alerts us to service issues even before customers know there’s a problem. So no one’s the wiser, and no one misses a snack!
Start your day right.
Mark Vend regularly invests in the latest smart technology. This allows us to better service your facility and makes payment effortless for your users.
Each of our vending machines is networked with telemetric technology to capture detailed information — including inventory levels, temperature data and service alerts — and share it in real time.
Our vending machines and market kiosk feature every possible payment option: cash, credit/debit card, Apple Pay, Google Wallet and Mark Vend Bucks.
Consumption data allows us to continually refine your selections based on popularity.
System reports allow you to easily review sales information, monitor costs, and make adjustments to your selections.
Every link in our technology network is engineered to produce a positive customer experience.
Everyone’s in sync.
Mark Vend uses the most advanced network applications in Chicagoland to track sales and performance metrics and keep you informed.
Mark Vend operates with complete transparency. You have unlimited access to all sales and service records — by machine, location and month — that we maintain on your behalf.
We provide monthly customized sales reports and pivot tables that allow you to drill down to the most granular data. You also get monthly reports on the service calls we make to your locations.
Our technicians and route drivers are armed with mobile technology that gives them detailed data — wherever they are — to monitor and optimize the performance ofyour vending machines.
Green for decades.
Mark Vend launched its green program over 30 years ago.Our commitment to sustainability includes the use of:
We also work behind the scenes to reduce our carbon footprint. Mark Vend’s proprietary technologies monitor our 2,500+ vending machines to make deliveries and service calls more efficient. And every truck in our fleet is low-emission and energy-efficient.
Giving back.
Mark Vend was born and raised right here in Chicago. That’s why we are committed to supporting local organizations that do so much for so many:
- American Cancer Society Relay for Life
- Consortium to Lower Obesity in Chicago Children
- Evanston High School Educational Foundation
- Glenview Park District
- Illinois College of Optometry
- Les Turner ALS Walk for Life
- Merit School of Music
- Park District of Highland Park
- Ricky Byrdsong Race Against Hate
- Riverside Foundation
- Shore Community Services
- Young Evanston Artists
We also work behind the scenes to reduce our carbon footprint. Mark Vend’s proprietary technologies monitor our 2,500+ vending machines to make deliveries and service calls more efficient. And every truck in our fleet is low-emission and energy-efficient.